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Support & Maintenance


Contact the Lab Water Experts

Have a question or concern, contact our PURE Water Experts!

Technical Questions

Our technical service team is ready to answer any of your questions on your existing systems.

Customer Service

Let our professional and experienced customer service representatives guide you when choosing your water system. They will evaluate your needs, develop a system recommendation and coordinate the installation of your water system.

New Lab Construction

We offer the most comprehensive line of water purification systems in the world. We can design a water system to meet your new lab’s needs.


Maintaining your water purification system is crucial to the overall productivity of your laboratory, the long-term performance of the system and the total cost of ownership. We offer a variety of services to suit your individual needs. Professional service delivers improved productivity, convenience, peace-of-mind and budget control.

Preventive maintenance

To ensure your system is working within specifications, regular maintenance is essential. We offer various service options and preventative maintenance, which will extend the working life, protect your system and prevent costly breakdown.


Our factory-trained technicians can install your system to ensure it operates with precision.
With our services, you will receive:
Installation scheduled at your convenience
Assurance that all technical specifications are met
Practical hands-on instructions


We offer validation services according to cGMP/GLP regulations, certifying that your system is performing to pre-determined technical specifications.
Our validation services provide you with:
Factory-trained experts– experienced in cGMP/GLP environments and Good Document Practice
IQ/OQ factory-developed validation protocols

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